How inquiry information is handled.
This policy explains how Akzonobel may process business contact details submitted through website forms.
Information collected
Forms may collect name, company, work email, market interest, region, and project details. This information helps route requests to document desks, sales teams, or coatings application specialists.
Use of information
Submitted information is used to respond to inquiries, provide requested documents, evaluate sample feasibility, and improve B2B support workflows. Sensitive formulation details should be shared only through approved commercial channels.
Retention and sharing
Business inquiry information may be retained for account support and compliance needs. It may be shared with regional Akzonobel teams or authorized partners when required to answer the request.
Your choices
Contact us if you need to update, correct, or remove inquiry information where applicable law provides such rights.
How routing works
Business inquiry information may be routed to the team best placed to respond. A request about SDS access may go to a document desk. A question about marine coating performance may go to an application specialist. A multi-country supply question may go to a regional account team. Routing is based on the details supplied in the form and is intended to avoid unnecessary handoffs.
Security and responsible submission
Akzonobel applies reasonable organizational and technical measures to protect business inquiry information. Visitors should avoid submitting confidential formulation details, personal health information, or sensitive commercial data through a general website form unless an approved confidential channel has been established. When a project requires an NDA, the contact team can help identify the appropriate process.
International handling
Because coatings support may involve regional specialists, inquiry information can be processed in more than one country. The purpose remains limited to answering the request, supplying appropriate documents, coordinating account support, and maintaining records required for responsible product stewardship.